The terms between your block and Resident Led.

1.1These terms are between Resident Led, a product from Instig8 Ltd (“we”), company number 11213906, registered in England and Wales at Bartle House, 9 Oxford Court, Manchester, M2 3WQ, and the company that runs your block (“the block”), such as a residents’ management company or an RTM company. Resident Led is the name of the product; Instig8 Ltd is the company you contract with.

1.2The block is our customer. The director who accepts these terms confirms that the board has agreed to it, or will ratify it at its next meeting.

2.1“Directors” means the block’s directors and company secretary who have an account. “The record” means everything the block puts into Resident Led or that Resident Led produces for it: demands, the ledger, documents, the calendar, Section 20 files and exports. “Leaseholders” means the people the block sends demands to.

3.1The subscription: the statutory calendar, demands and the ledger, the Section 20 file, the six-year record, the leaseholder portal, the accountant’s pack and export, as described on the How it works page when you subscribe. Every feature is in every plan; plans differ only by the number of flats.

3.2One-off packs: the Section 20 pack and the RTM claim pack, described in clause 7. The free tools stay free and are covered by the privacy notice rather than by these terms.

3.3We expect the software to open in early 2027. The parts of these terms about the subscription apply from the day a block subscribes: clauses 3.1, 4, 5.2, 6.1 and 6.2 (except for paying for a pack), 8, the first sentence of 12.1, and the short version’s point on cancelling. The Schedule applies to the details a block sends for a pack from the day it buys the pack, with the 90 days it refers to counted from the end of the pack, and to everything else from the day it subscribes.

4.1Any director can invite the other directors. Directors decide what each person can see and do, and what leaseholders see in the portal. When a director leaves the board, another director removes their access; the record stays with the block.

4.2Each director keeps their own sign-in private. Tell us straight away at hello@residentled.com if you think someone else has used it.

5.1The block owns the record. We hold it for the block, and use it only to provide Resident Led to the block, to keep it secure, and as the law requires.

5.2Any director can export the whole record at any time, with no notice period and no charge, in formats others can open: PDF, CSV, calendar files and a zip of the documents. Exporting does not cancel the subscription.

6.1The price is per block, set by the number of flats, as shown on the Pricing page when you subscribe: monthly, or yearly with two months free. We are not registered for VAT, so no VAT is added. Payment is by card or Direct Debit through Stripe, and invoices are addressed to the block. A pack can also be paid by bank transfer against an invoice.

6.2We will give at least 30 days’ notice by email before a price changes, and a yearly plan keeps its price until renewal.

6.3The founding price. A block whose director joins the early-access list before the software opens can take the founding price: 35% off the yearly price on the day the block subscribes, for the block’s first year, rounded down to the pound, then the yearly price shown on the Pricing page, which can change only as clause 6.2 sets out. It is for the yearly plan only and for one subscription per block, and is held for 30 days from the email that says the software is open. Joining the list commits the block to nothing. We hold the founding price for any block that subscribes within those 30 days. Blocks over 50 flats agree their price with us.

7.1The Section 20 pack covers one consultation for one set of works. The RTM claim pack covers one claim for one building. Each is paid for up front and includes what its page lists on the day you buy it.

7.2We prepare the notices and the timeline and keep the file. The block signs and serves the notices, because the law puts that duty on the block, and decides what to do with the observations and estimates.

7.3If the block changes its mind before we send the first notice, we refund the pack in full. After that, the pack is the block’s to finish and is not refunded.

8.1Any director can cancel from the settings page. A monthly plan ends at the end of the month already paid for; a yearly plan runs to the end of the year already paid for.

8.2After cancelling, the record stays available to export for 90 days. Then we delete it, apart from what the law requires us to keep about the contract itself, such as invoices.

9.1Resident Led applies the law as written and shows the section it relies on. It is not legal advice, and we are not solicitors. The directors stay responsible for the block’s duties and for the decisions they make; if a matter is disputed or unusual, take legal advice.

9.2We keep the rules up to date as the law changes, and we say on the page when a rule depends on regulations that have not yet been made.

10.1Resident Led does not take payments from leaseholders or hold service-charge money. Demands carry the block’s own bank details, and the block’s bank account stays under its directors’ control.

11.1For the leaseholders’ personal data in the record, including the list given to us for a pack, the block is the controller and we act as its processor, on the terms in the schedule at the end of these terms. Each block’s data is kept separate. The privacy notice covers the website and the free tools.

12.1We aim to keep Resident Led available at all times, apart from planned maintenance we announce in advance. Questions go to hello@residentled.com, and we reply within two working days.

13.1If we fail to do what these terms say, our total liability to the block is limited to the fees the block paid us in the 12 months before the claim. We are not liable for losses that were not foreseeable when the agreement was made.

13.2Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

14.1We will email every director at least 30 days before a change takes effect and list it at the foot of this page. If the block does not accept a change, it can cancel before the change takes effect under clause 8.

15.1These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute. Write to us first; most things are settled by a reply.